Frequently Asked Questions

General Questions

• How do I verify my installed version of Classroom Suite or IntelliKeys/IntelliSwitch Control Panel software?
  Classroom Suite:

  1. 1. Open an activity in Classroom Suite
  2. 2. Navigate to Help > About Classroom Suite

  IntelliKeys and/or IntelliSwitch:

  1. 1. Open your IntelliKeys and IntelliSwitch control panel from your Windows control panel or next to your date/time via the USB icon.
  2. 2. Navigate to the "Troubleshooting" tab; your version will be listed on this page under "Software Version"
• Where can I find updates for Classroom Suite, IntelliKeys, or IntelliSwitch, if I need them?
  The most up to date builds may be obtained and viewed from the Classroom Suite and IntelliKeys update pages.

Classroom Suite

• What are the system requirements for Classroom Suite?
  The Classroom Suite system requirements can be found here.
• How do I update from 4.X to the most up to date version of 4.4.X?
  Updating from an older version of Classroom Suite 4 to a 4.4.x version requires a new build of the software. To obtain the new build and start the process, please complete this form. Once completed, you will receive either a download or DVD version of the software, based on your selected delivery method. You will also receive further instructions via email if you intend to upgrade your Network with Web Licensing software.
  
  If you are looking for earlier content updates (prior to v4.4.X), they can be found on the software updates section.
• I'm an IT administrator, how do I install Classroom Suite 4 Network w/Web Licensing?
  Installation instructions can be found in our updated Web License Guide.
• Where can I find information about training for Classroom Suite?
  There are many forms of training resources, here are a few options:

  • The Classroom Suite product guide
  • Free Webinars
  • Cambium Technologies YouTube channel
  • Training Resources
  • Activity Exchange
  • Onsite Training
  • Curriculum Alignment Services & Long Term Partnerships

  If you are interested in more training options please submit this form and a training coordinator with Implementation Services will be happy to assist you.
• Does technical support provide training?
  No, Technical support primarily provides troubleshooting for issues you may encounter with the product; such as errors in the product. For training options it is recommended that you refer to the resources available to you, please see the list of resources located above.
• How do I make an Overlay for use with a Classroom Suite Activity?
  To make an overlay from a Classroom Suite activity, you must first have Overlay Maker installed.

  1. 1. Open the activity you would like to create an Overlay for in Classroom Suite.
  2. 2. Navigate to Options > Intellikeys > Make Overlay.
  3. 3. This will guide you through an overlay options wizard and when finished, your Overlay will appear in Overlay Maker. At this point it can be further modified, saved, or printed.
• How do I deliver automatic or step scanning with my IntelliKeys or IntelliSwitch in Classroom Suite?
  First, you would open the activity you are interested in, from Classroom Suite and follow the below steps:

  1. 1. From the Options menu in Classroom Suite, select IntelliKeys > Attach/Edit Overlays. The Attach/Edit Overlays dialog box displays.
  2. 2. Click Attach. A navigation dialog box displays:
     1. a. Single Switch user (Automatic Scan) - Navigate to the Overlays folder (in the Classroom Suite program folder) and select the Automatic Scan Overlay. Click Open.
     2. b. Two Switch user (Step Scan) - Navigate to the Overlays folder (in the Classroom Suite program folder) and select the Step Scan Overlay. Click Open.
  3. 3. After your selection, Click OK to close the Attach/Edit dialog box.
• My Classroom Suite for Macintosh is up-to-date, but my overlays won't send to IntelliKeys. How can I resolve this issue?
  For the Macintosh version of the IntelliKeys Control Panel to function properly, it's important that the IntelliKeys software is installed before Classroom Suite. To resolve this issue please un-install Classroom Suite and re-install Classroom Suite. Before re-installing, be sure you have the latest IntelliKeys control panel software installed.
• Is there an Android or IOS (iPad/iPhone) version of Classroom Suite?
  Classroom Suite is currently only available in Macintosh and Windows versions. Our development is actively researching other operating systems for possible support in the future.

IntelliKeys and IntelliSwitch

• What are the system requirements for the IntelliKeys and IntelliSwitch?
  IntelliKeys system requirements
  IntelliSwitch system requirements
• How can I use my IntelliKeys/IntelliSwitch on Windows Vista, Windows 7, Macintosh 10.6.X, or higher operating systems?
  For your IntelliKeys or IntelliSwitch to work properly, it's highly recommended to update to the latest IntelliKeys and IntelliSwitch control panel. These installers can be obtained from the software updates section. Please follow the install instructions on this page.
  
  Note that Macintosh OS 10.6.x needs two updates to function properly.
  
  Macintosh OS 10.7.x Lion; per our system requirements, is not yet supported.

Other Products

• Do MathPad and/or MathPad Plus work properly on Windows 7 computers?
  These products are not currently supported in Windows 7 environments.
• Do Number Concepts 1 or 2 work properly on Windows 7 computers?
  These products are not currently supported in Windows 7 environments.